M E N Ú
LEGAL
RETURN, REFUND, AND SHIPPING POLICY
Please note that when purchasing any of our products, you are subject to the following return and/or refund terms. In the event of a return due to a manufacturing defect—such as damaged packaging or an expired product—a claim may be made under the following conditions:
You must provide notice and return the product(s) within ten business days of the delivery date for the request to be processed. The product(s) must be returned to the address from which the order originated—specifically, Carrera 68G #63C-43. Returns may be sent via any shipping method, provided the customer bears any additional costs associated with their chosen method. To successfully process the request, the purchased product(s) must be returned in the original packaging in which they were received, including all items originally contained within the package.
In light of the above, you may choose between the following two options to proceed with the process:
Immediate Exchange: You may exchange the product for one of the same reference, or for one of equal or similar value; any price difference will be charged to the customer. This option is subject to stock availability. A new invoice will be issued regardless of whether there is a price difference.
Six-Month Exchange Window: If you do not wish to make an immediate exchange, a special voucher can be issued for use in the store within six months of the exchange request; the voucher will be valid for the amount of the most recent purchase.
No Cash Refunds. Whether the purchase was made online or in person, please note that cash refunds are not provided if the customer wishes to withdraw from the purchase; the requested product(s) will be delivered, and the order finalized. You may request an exchange for a different product if desired. If the replacement product is of lower value, a personalized voucher will be issued for the customer to redeem on a future purchase. If the replacement product is more expensive, the customer must transfer the additional amount to the Laboratorio Ferjane Ltda bank account.
Shipping policies.
Ultrabel will dispatch the customer's order within 1 to 3 days (including weekends and public holidays). It is important for the customer to provide a contact number to establish a direct line of communication for tracking the shipment or addressing any related inquiries. A tracking number will be provided so the customer can monitor the order's progress more precisely.
Please note that once Ultrabel has dispatched the shipment, the company is not liable for any issues arising during delivery; in such cases, the customer must communicate directly with the courier service provider.
It is also important to note that, due to box dimensions and courier weight limits, a maximum of three products may be shipped per order. The shopping cart offers three shipping options: Local (Bogotá), Regional (Cundinamarca), and National (the rest of Colombia). If a customer wishes to purchase more than three products, they must place separate orders, keeping in mind the three-product limit per order.